Senior Customer Success Manager
Job Summary
Owning the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts, the full-time remote Senior Customer Success Manager will guide customers through activation, adoption, optimization, and renewal while developing tailored Customer Success Plans that align technical adoption with business objectives.
Key responsibilities
- Build and maintain tailored Customer Success Plans aligned with each customer's business objectives and success criteria
- Conduct health assessments and provide strategic recommendations to improve recovery readiness and resilience
- Monitor customer health signals and adoption trends to proactively identify risks and enhance retention outcomes
Required qualifications
- 5+ years of experience in customer-facing technical roles related to data protection and recovery technologies
- Strong technical expertise across backup and recovery, virtualization, operating systems, storage, and cloud platforms
- Proven ability to translate customer business objectives into technical roadmaps and measurable outcomes
- VMCE certification required or to be obtained within an agreed-upon timeframe after hire
- Experience conducting technical assessments and presenting recommendations to senior stakeholders
Complete Job Description
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