Senior Customer Success Manager

Job Summary

Owning a diverse portfolio of Mid-Market and Enterprise customers, the full-time remote Senior Customer Success Manager will drive customer adoption of the Fluxx platform, manage renewals and escalations, and serve as a trusted advisor to ensure long-term retention and growth.

Key responsibilities

• Develop and execute strategic success plans aligned to customer goals and growth opportunities
• Lead renewal strategy and execution, including pricing conversations and contract negotiations
• Proactively identify upsell and cross-sell opportunities in partnership with Sales and Account Management

Required qualifications

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role
• Proven success in managing complex customer relationships and driving the full renewal lifecycle
• Deep understanding of customer success methodologies and lifecycle management
• Strong technical aptitude with experience in complex SaaS platforms
• Ability to independently manage a diverse book of business and prioritize across renewals and escalations