Senior Customer Success Manager
Job Summary
Managing a portfolio of customers, the full-time Senior Customer Success Manager will serve as the primary liaison between clients and cross-functional teams, ensuring successful deployment and adoption of security solutions while working remotely.
Key responsibilities
- Own a portfolio of customers, building and maintaining success plans aligned with their security objectives
- Guide customers through platform adoption and configuration, ensuring alignment with key business use cases
- Identify risks early and collaborate with Sales on renewal readiness and growth opportunities
Required qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH)
- 7+ years of experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
- 7+ years of experience in network engineering, architecture, support, or design
- 5+ years of experience in service delivery or technical account management in post-sales or pre-sales environments
- 3+ years of experience in IT, security, healthcare technology, or similar environments
Complete Job Description
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