Senior Customer Success Manager
Job Summary
Owning the full technical and strategic success of Zenity's accounts, the full-time Senior Customer Success Manager will lead complex enterprise engagements, coordinate cross-organizational efforts, and drive customer outcomes in a remote setting.
Key responsibilities
- Serve as the primary technical and customer-facing resource post-sale, ensuring strategic success of accounts
- Lead multi-party enterprise engagements, managing deployment, integrations, and governance approvals
- Run strategic reviews to articulate security program improvements and align on long-term value realization
Required qualifications
- 6+ years in customer-facing technical roles in SaaS, cybersecurity, or enterprise software
- Experience leading customer engagements and strategic reviews within large organizations
- Proven ability to manage complex account motions involving governance processes and cross-functional stakeholders
- Hands-on cybersecurity background with experience in technical architecture and integrations
- Strongly preferred exposure to AI, enterprise security, or emerging technologies
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,207 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
