Senior Customer Success Manager
Job Summary
Overseeing a portfolio of customers, the full-time Senior Customer Success Manager will advocate for client success by ensuring technical health, fostering product adoption, and driving business outcomes in a flexible or remote work environment.
Key responsibilities
- Manage customer engagement and outcomes, ensuring they achieve desired business goals
- Utilize Success Plays to maximize customer value and assist in creating new use cases
- Collaborate with internal teams to resolve escalated client issues efficiently
Required qualifications
- Minimum 7 years of related work experience or equivalent
- Experience in integrating AI into work processes or decision-making
- Proven ability to run projects independently and creatively
- Strong analytical skills for resolving complex issues
- ServiceNow certifications are preferred
Complete Job Description
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