Senior Customer Success Manager

Job Summary

Owning the post-sale relationship for a portfolio of 8-12 strategic enterprise healthcare and medical device customers, the remote Senior Customer Success Manager will drive product adoption, retention, and expansion while acting as a trusted advisor to executive stakeholders.

Key responsibilities

• Manage the end-to-end success of assigned strategic enterprise accounts, establishing and tracking customer goals and success metrics
• Lead executive-level conversations focused on value delivered and business impact while driving product adoption across customer teams
• Collaborate with internal teams to secure customer referrals and translate regulatory needs into product feedback and requirements

Required qualifications

• 4+ years of experience in a customer-facing role with a focus on client relationship management
• Experience in the healthcare or medical device industry, with familiarity in FDA regulations and data standards preferred
• Proven ability to manage a book of business in the $4-$6M ARR range
• Strong presentation skills, capable of communicating insights to professional and executive audiences
• High degree of comfort with technology, particularly databases and syndicated data