Senior Customer Success Manager
Job Summary
To drive product adoption and strategic partnerships with Enterprise customers, the full-time Senior Customer Success Manager will establish deep customer trust, develop comprehensive success strategies, and collaborate with cross-functional teams in a remote environment.
Key Responsibilities
- Establish deep customer trust to enhance strategic partnerships through regular touchpoints and Quarterly Business Reviews
- Develop and execute comprehensive customer success strategies to drive business growth and retention
- Collaborate with internal stakeholders to complete customer goals and provide visibility and escalations
Required Qualifications
- 5+ years of experience in Customer Success management roles
- Demonstrated success in partnering across company verticals to increase customer adoption
- Understanding of client budget cycles and their impact on annual recurring revenue models
- Advanced analytical skills with the ability to translate raw reports into customer-facing documents
- Experience with service delivery in a managed services practice organization
Complete Job Description
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