Senior Customer Success Manager
Job Summary
Managing technical integrations and optimizing performance, the full-time Senior Customer Success Operations Manager will support publishers in maximizing platform value while working in a hybrid environment, focusing on account setup, troubleshooting, and client relationship management.
Key responsibilities
- Own publisher account set-up and manage Tier 1 omnichannel accounts on the platform
- Deliver seamless technical integrations and provide high-quality support within defined SLAs
- Proactively analyze and optimize account performance, generating actionable recommendations
Required qualifications
- Experience in programmatic advertising, including Header Bidding and ad networks
- Familiarity with SSPs, ad servers, and multiple ad formats
- Strong analytical skills with experience in working with complex datasets
- Understanding of web technologies and debugging tools
- Ability to manage onboarding and client support simultaneously
Complete Job Description
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