Senior Customer Success Manager
Job Summary
Leading a team of Customer Success Managers, the full-time Senior Group Manager, Customer Success will engage with customers, drive team performance, and optimize operational procedures in a remote environment.
Key responsibilities:
- Hire, develop, and retain a high-performing team while ensuring operational consistency across customer segments
- Coach team members to enhance customer retention, revenue growth, and member engagement through strategic reporting
- Manage executive-level client engagement and oversee risk management strategies across assigned segments
Required qualifications:
- 10+ years of experience in a high-growth environment, with a preference for leadership in Customer Success or similar teams
- 5+ years of management experience
- Experience in the employer-sponsored health benefits space
- Proficiency with tools such as Salesforce and Tableau; Gainsight experience is a plus
- Passion for mental health and transforming the healthcare landscape
Complete Job Description
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