Senior Customer Success Manager
Job Summary
Leading customer onboarding and rollout plans, the full-time Senior Customer Success Manager will drive adoption and expansion for enterprise accounts while collaborating remotely with Sales, Solutions, and technical teams to ensure successful implementation and ongoing customer satisfaction.
Key responsibilities
- Own onboarding and rollout plans for new customers, ensuring smooth implementation of the platform
- Engage with customers to understand their goals and provide tailored guidance for achieving desired outcomes
- Monitor customer health and usage, addressing technical risks and tracking progress towards adoption milestones
Required qualifications
- 5+ years in customer success or a technical customer-facing role managing enterprise accounts
- Practical knowledge of cloud infrastructure, DevOps, and developer tools relevant to customer adoption strategies
- Experience guiding customer onboarding and deployments in SaaS or self-hosted environments
- Hands-on experience with Salesforce and other customer success platforms
- Strong relationship-building skills across executive, business, and technical stakeholders
Complete Job Description
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