Senior Customer Success Manager

Job Summary

Owning the full customer relationship, the full-time Senior Customer Success Manager will serve as a strategic partner to customers, driving business outcomes and managing renewals and expansions in a remote setting.

Key responsibilities

• Build and maintain strong relationships with executive buyers and key stakeholders to mitigate turnover risk
• Define and track customer success metrics aligned with business goals and drive adoption of retention-critical features
• Own the implementation-to-CSM handoff and provide structured internal feedback to enhance product and customer outcomes

Required qualifications

• 5+ years in Customer Success, SaaS consulting, or a related field
• Proven track record of managing enterprise customer relationships, including renewals and negotiations
• Strong executive presence with experience engaging C-suite and VP-level stakeholders
• Experience with SaaS implementations, project management, and cross-functional collaboration
• Ability to understand and consult on complex workflows across People, Finance, and Recruiting functions