Senior Customer Success Manager

Job Summary

To support a growing customer success team, the full-time Senior Customer Success Manager will engage with critical accounts, driving customer satisfaction and retention while serving as the primary point of contact for key customers in a remote environment.

Key responsibilities:

• Develop and manage a portfolio of customers, ensuring exceptional service and support throughout the customer lifecycle
• Drive revenue growth by facilitating customer adoption and demonstrating value realization through tailored success plans
• Analyze customer data and trends to enhance the customer experience and collaborate with internal teams to address customer needs

Required qualifications:

• 4+ years of experience in a customer success role supporting a technical product
• Demonstrable experience in onboarding customers and achieving business outcomes
• 3+ years of experience in IT and network security; operational technology experience is a plus
• Strong organizational skills with experience in maintaining account notes and developing customer success playbooks
• Technical skills to conduct product demos and present technical reports effectively to customers