Senior Customer Success Manager

Job Summary

To support a growing customer base on the West Coast, the remote Senior Customer Success Manager will manage client onboarding, provide technical guidance, and identify opportunities for account expansion while ensuring customer satisfaction and retention.

Key Responsibilities

• Oversee customer onboarding and activation, creating success plans and managing project timelines
• Proactively identify risks to customer adoption and develop mitigation strategies in collaboration with account teams
• Maintain deep product knowledge to offer technical guidance and best practices for implementation and adoption

Required Qualifications

• 5+ years in a customer-facing role, preferably in account management or customer success with a proven track record of exceeding targets
• Experience managing the renewal process and meeting retention quotas in a commercially focused environment
• Strong project management skills with the ability to hold teams accountable to timelines
• Familiarity with technical products and experience working with developers or technical personas
• Proven ability to advocate for customers while aligning their needs with company objectives