Senior Customer Success Manager

Job Summary

Driving revenue growth and customer satisfaction, the full-time Senior Customer Success Manager will manage a diverse portfolio of clients remotely, focusing on renewals, expansions, and building long-term partnerships in the HR technology space.

Key responsibilities

• Proactively identify opportunities within the customer base to drive renewals and expansion, exceeding revenue targets
• Serve as the primary point of contact for customers, ensuring smooth transitions and conducting business reviews to assess product value
• Manage the sales cycle for renewals and expansions, utilizing customer health monitoring tools to mitigate risks

Required qualifications

• 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions
• Proven track record of managing accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities
• Strong sales acumen with excellent relationship-building skills with HR and L&D decision-makers
• Analytical skills to leverage data for client conversations and uncover opportunities
• Proactive and collaborative mindset, thriving in a fast-paced environment