Senior Customer Success Manager

Job Summary

Driving revenue growth through customer satisfaction and loyalty, the full-time Senior Customer Success Manager will manage a diverse portfolio of clients remotely, ensuring they derive maximum value from HR technology solutions while fostering long-term partnerships.

Key responsibilities

• Proactively identify opportunities for renewals and expansion within the existing customer base to meet revenue targets
• Serve as the primary point of contact for customers, conducting business reviews and ensuring smooth transitions between Sales and Customer Success
• Manage the sales cycle for renewals and expansions, utilizing customer health monitoring tools to mitigate risks and enhance customer success

Required qualifications

• 5+ years of SaaS Customer Success or Account Management experience, preferably in HR technology solutions
• Proven track record of managing accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities
• Strong sales acumen with excellent relationship-building skills, particularly with HR and L&D decision-makers
• Analytical skills to leverage data for guiding client conversations and uncovering opportunities
• Proactive and collaborative mindset, adaptable to a fast-paced environment