Senior Customer Success Manager

Job Summary

Driving revenue growth and ensuring customer satisfaction, the full-time Senior Customer Success Manager will manage a diverse portfolio of clients remotely, focusing on renewals and expansion while acting as a trusted advisor in the HR technology space.

Key responsibilities

• Proactively identify opportunities for renewals and expansion within the existing customer base to meet revenue targets
• Serve as the primary point of contact for customers, ensuring smooth transitions between Sales and Customer Success while conducting business reviews
• Manage the sales cycle for renewals and expansions, utilizing customer health monitoring tools to mitigate risks and enhance customer success

Required qualifications

• 5+ years of SaaS Customer Success or Account Management experience, preferably in HR technology solutions
• Proven track record of managing a portfolio of accounts and driving revenue growth through renewals and upsells
• Strong sales acumen with excellent relationship-building skills with HR and L&D decision-makers
• Analytical skills to leverage data for guiding client conversations and uncovering opportunities
• Demonstrated ability to achieve long-term success and growth in previous roles