Senior Customer Success Manager
Job Summary
Seeking a strategic and experienced Senior Customer Success Manager for a full-time remote position, who will manage a portfolio of high-value hospitality customers, driving adoption, retention, and account growth while providing expert guidance on digital marketing initiatives.
Key Responsibilities
- Manage a portfolio of strategic hospitality customers and develop long-term success plans
- Build trusted relationships with executive sponsors and decision-makers to ensure customer satisfaction and engagement
- Advise customers on omnichannel marketing strategies and present performance insights to drive measurable business outcomes
Required Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field
- 5+ years of experience in Customer Success, Account Management, or Strategic Consulting
- Experience supporting enterprise customers within the hospitality industry
- Strong knowledge of omnichannel marketing and digital marketing strategies
- Proven success in driving customer retention, renewals, and account growth
Complete Job Description
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