Senior Customer Success Manager

Job Summary

As the primary post-sales contact for enterprise customers, the full-time remote Senior Customer Success Manager will lead onboarding, implementation, and adoption efforts while collaborating with internal teams to drive customer outcomes and satisfaction.

Key responsibilities

• Lead the technical onboarding process and develop tailored onboarding plans for new customers
• Build and manage relationships with customer stakeholders to ensure successful account management and minimize churn risks
• Advocate for customer needs within the organization and collaborate with internal teams to resolve issues and enhance customer experience

Required qualifications

• 5+ years of experience in customer-facing roles such as Customer Success, Professional Services, or Technical Account Management
• Active NV1 security clearance with the ability to obtain NV2 for federal business support
• Domain knowledge in areas such as Supply Chain Security, DevSecOps, or regulatory compliance
• Proven ability to take ownership of customer portfolios and make strategic decisions autonomously
• Strong commitment to personal and professional development, with an entrepreneurial mindset