Senior Customer Success Manager
Job Summary
Owning the long-term success of a strategic portfolio of customers, the full-time Senior Customer Success Manager will ensure sustained value realization from products and services while driving net revenue retention and customer lifetime value in a remote setting.
Key responsibilities
- Develop and execute customer success plans aligned to customer goals and outcomes
- Drive onboarding, adoption, and ongoing value realization across the customer lifecycle
- Build executive-level relationships and engage regularly with senior customer stakeholders
Required qualifications
- 5+ years of experience in Customer Success, Account Management, or a related role
- Proven track record of driving retention, expansion, and long-term customer value in a SaaS or subscription business
- Experience managing complex, technical customers and enterprise stakeholders
- Strong ability to translate technical capabilities into business value
- Comfort owning commercial outcomes, including renewals and expansions
Complete Job Description
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