Senior Customer Success Manager
Job Summary
Focused on driving customer satisfaction for key accounts, the remote Senior Customer Success Manager will manage client relationships, oversee program health, and facilitate growth initiatives while ensuring effective utilization of Intellum's learning solutions.
Key Responsibilities:
- Guide customers in program health and lead structured health checks and Executive Business Reviews
- Develop strong stakeholder relationships and collaborate with cross-functional teams to enhance customer experience
- Act as a trusted advisor, educating clients on platform updates and strategies for improving engagement and adoption
Required Qualifications:
- 5-10+ years of experience in L&D, Enablement, Account Management, Management Consulting, or Customer Success
- Deep exposure to L&D with insights on enterprise learning programs
- Experience with SaaS, LMS, CMS, or software development management
- Proven success in building and maintaining stakeholder relationships
- Bachelor's degree in a related field or equivalent experience
Complete Job Description
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