Senior Customer Success Manager
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Job Summary
Owning long-term relationships with Aryeo's largest customers, the full-time remote Senior Customer Success Manager will manage onboarding, drive adoption, and ensure account health for up to 75 high-value accounts while collaborating with cross-functional teams.
Key responsibilities
- Coordinate onboarding, configuration, and ongoing operational support for a smooth customer experience
- Lead day-to-day relationship management and conduct Executive Business Reviews to align on goals and drive value
- Monitor account health, identify risks early, and manage escalations and cancellations with care
Required qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field
- 5+ years of experience in account management, customer success, or a related client-facing role
- Proven track record managing high-value accounts and meeting retention targets
- Strong technical aptitude with the ability to master evolving software
- Experience leading executive-level business reviews and strategic customer conversations
Complete Job Description
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