Senior Customer Success Manager
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Job Summary
Managing a portfolio of high-value hospitality customers, the full-time Senior Customer Success Manager will serve as a trusted advisor, driving adoption, retention, and account growth while collaborating with internal teams to ensure customers achieve measurable business outcomes in a remote setting.
Key Responsibilities
- Develop long-term success plans and conduct regular business reviews for strategic hospitality customers
- Build and maintain trusted relationships with executive stakeholders and operational teams
- Advise customers on omnichannel marketing strategies and present performance insights to drive digital performance
Required Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field
- 5+ years of experience in Customer Success, Account Management, or Strategic Consulting
- Experience supporting enterprise customers within the hospitality industry
- Strong knowledge of omnichannel marketing, SEO, SEM, and digital marketing strategies
- Proven success in driving customer retention, renewals, and account growth
Complete Job Description
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