Senior Customer Success Manager
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Job Summary
Owning a portfolio of approximately 40-50 mid-market accounts, the full-time Senior Customer Success Manager will ensure customer success through proactive engagement, relationship management, and strategic execution while working remotely during MST/PST hours.
Key responsibilities
- Manage customer retention, adoption, satisfaction, and strategic health for assigned accounts
- Lead onboarding plans to facilitate rapid time-to-value and strong adoption trajectories
- Develop and execute customer success plans aligned with each customer's business goals
Required qualifications
- Proven experience in strategic relationship management with customer stakeholders
- Strong analytical thinking skills to interpret customer and usage data
- Demonstrated business acumen and understanding of customer business models
- Experience using AI tools to enhance customer engagement and success planning
- Ability to collaborate cross-functionally with Sales, Product, and Support teams
Complete Job Description
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