Senior Customer Success Manager

Job Summary

Owning relationships with some of PAR's largest enterprise restaurant customers, the full-time Senior Customer Success Manager will proactively build account strategies, lead executive business reviews, and navigate complex challenges to ensure customer satisfaction and growth in a remote environment.

Key responsibilities

• Serve as the strategic partner for a portfolio of large enterprise restaurant customers throughout the customer lifecycle
• Develop and implement account plans based on customer goals and priorities while mobilizing cross-functional teams to drive progress
• Track customer health and adoption metrics to identify opportunities and mitigate risks related to renewals

Required qualifications

• 4+ years of experience in Customer Success, Account Management, or a similar customer-facing role within SaaS or enterprise software
• Experience in restaurant technology or relevant retail/hospitality technology backgrounds
• Proven track record of managing complex, strategic enterprise relationships with executive-level stakeholders
• Technical fluency to discuss restaurant technology, POS, payments, and back-office environments
• Strong problem-solving and cross-functional collaboration skills in an evolving environment