Senior Customer Success Manager
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Job Summary
To support a growing customer base, the full-time Senior Customer Success Manager will manage the complete lifecycle of post-sale customer engagement, including onboarding, training, and ongoing support, while working remotely.
Key responsibilities:
- Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, and renewal playbooks
- Serve as a trusted advisor to customers, ensuring they maximize the benefits of the Vantage solution
- Advocate for customer needs within the organization, driving timely resolution to support issues and feature enhancement requests
Required qualifications:
- 5+ years of experience in customer success or technical account management in B2B tech or SaaS
- Previous experience with FinOps Cloud Cost Management solutions
- Strong communication skills tailored to technical audiences, including CTOs and DevOps professionals
- Ability to manage a diverse portfolio of accounts from SMBs to large enterprises
- Strong emotional intelligence and empathy towards customers
Complete Job Description
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