Senior Customer Success Manager
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Driving strategic transformation initiatives, the full-time remote Senior Customer Success Transformation & Strategic Programs Manager will enhance Customer Success operations through AI, automation, and data, while collaborating across various teams to implement innovative solutions and improve customer engagement.
Key responsibilities
- Translate Customer Success strategic priorities into actionable transformation initiatives and execution plans
- Lead cross-functional programs to enhance productivity, operational efficiency, and scalability within Customer Success
- Identify opportunities to apply AI and automation to address high-impact business challenges and improve workflows
Required qualifications
- 6+ years of experience in Customer Success, SaaS, GTM transformation, or related fields
- Proven track record of leading complex cross-functional transformation and operational improvement initiatives
- Experience with AI, automation, and emerging technologies to enhance business processes
- Familiarity with enterprise GTM technology ecosystems such as Salesforce or Gainsight
- Strong program management skills with the ability to drive initiatives from concept to measurable impact
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,098 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
