Senior Customer Success Manager
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Job Summary
Building strategic partnerships with a portfolio of mid-market clients, the full-time Senior Customer Success Manager will serve as the main point of contact, driving product adoption and customer satisfaction while working remotely.
Key responsibilities
- Build multi-threaded relationships with customer executives and decision-makers to enhance partnership engagement
- Retain and grow SaaS revenue through consultative engagement and tailored product recommendations
- Drive customer activation and adoption by aligning Toast products with the customer's business goals and leveraging data insights
Required qualifications
- 6+ years of account management experience
- Experience managing mid-market or enterprise customers
- Strong leadership and cross-departmental collaboration skills
- Proven success in meeting and exceeding performance goals
- General technical proficiency with software applications
Complete Job Description
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