Senior Customer Success Manager
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Job Summary
To support enterprise customers, the full-time Senior Customer Success Manager will manage customer engagements across onboarding, implementation, and adoption, while collaborating with internal teams to drive successful outcomes in a remote environment.
Key responsibilities
- Drive business success planning by aligning with customers and internal teams on requirements and goals
- Act as the voice of the customer, advocating for their needs within the organization
- Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution of customer issues
Required qualifications
- 5+ years of experience in customer-facing roles such as Customer Success, Professional Services, or Technical Account Management
- Relevant domain knowledge in areas like Supply Chain Security, DevSecOps, or regulatory compliance
- Demonstrated ability to take ownership of customer portfolios and make strategic decisions autonomously
- Entrepreneurial mindset with experience in building new processes or practices
- Strong commitment to personal and professional development
Complete Job Description
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