Senior Customer Success Manager
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Job Summary
Owning 4-5 strategic accounts in the healthcare technology sector, the remote Senior Customer Success Manager will build executive relationships, drive expansion, and shape customer success operations while reporting directly to the head of Customer Success.
Key responsibilities
- Develop and maintain executive relationships with VP-level leaders in life sciences companies
- Build ROI-based business cases to demonstrate measurable value at renewal
- Identify and engage new stakeholders within accounts to drive expansion opportunities
Required qualifications
- 5+ years of experience in customer success, account management, or strategic partnerships in the pharma, biotech, or medical device sectors
- Proven track record of achieving renewal and expansion results on enterprise accounts
- Experience in building business cases with senior life sciences stakeholders
- Understanding of clinical subject matter and the operations of Medical Affairs and Commercial teams
- Ability to thrive in a small, fast-paced environment with a strong sense of ownership
Complete Job Description
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