Senior Customer Success Manager
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Job Summary
Driving product adoption and retention across a complex customer portfolio, the full-time remote Senior Customer Success Manager will proactively manage customer health using data insights, co-create success plans, and build trusted relationships with stakeholders.
Key responsibilities
- Co-create success plans aligned with customer goals and maintain continuous engagement through feedback loops
- Lead onboarding and training for strategic customers, ensuring alignment and issue resolution
- Track usage and adoption metrics to highlight business outcomes and proactively resolve challenges
Required qualifications
- Bachelor's degree in a related field or equivalent combination of education and experience
- 5-8 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments
- Experience with Salesforce
- Experience with a Customer Success Management platform is a plus
Complete Job Description
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