Senior Customer Success Manager

Job Summary

Owning a portfolio of commercial customers, the full-time Senior Customer Success Account Manager will be responsible for driving customer adoption, managing renewals, and fostering strong relationships to ensure measurable business outcomes in a remote work environment.

Key responsibilities

• Manage customer accounts, focusing on renewal planning, engagement, and growth opportunities
• Build trusted relationships with key stakeholders to understand their business priorities and desired outcomes
• Lead renewal discussions and conduct regular business reviews to connect Docusign capabilities to customer success metrics

Required qualifications

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing SaaS role
• Proven track record in managing a portfolio of commercial or enterprise customers with measurable outcomes
• Experience in managing renewal or commercial negotiation cycles from planning to completion
• Bachelor's degree or equivalent practical experience
• Ability to analyze customer usage and health signals to drive actionable outcomes