Senior Customer Success Manager

Job Summary

Owning a portfolio of complex publisher relationships, the full-time Senior Customer Success Manager will serve as a strategic point of contact, lead executive business reviews, and drive performance analysis while working remotely.

Key responsibilities

• Manage a portfolio of complex publisher accounts and lead executive business reviews with a forward-looking perspective
• Conduct end-to-end performance analysis, identifying trends and optimizing strategies across auction dynamics and floor pricing
• Identify expansion opportunities and contribute to renewal conversations with a clear account narrative

Required qualifications

• 5-8 years of experience in customer success, account management, or a publisher-facing role within ad tech or programmatic advertising
• Proven track record managing complex, high-value accounts with multiple stakeholders
• Deep knowledge of the programmatic ecosystem, including auction mechanics and yield optimization
• Strong analytical skills with the ability to turn data into a clear narrative independently
• Executive presence and communication skills to engage effectively at the VP or C-suite level