Senior Customer Success Manager

Job Summary

Owning Wiser's customer portfolio in Latin America, the full-time Senior Customer Success Manager will act as the main point of contact for clients, ensuring they receive measurable value from the company's tools while protecting and growing recurring revenue in a remote capacity.

Key responsibilities

• Manage the LATAM portfolio as a trusted advisor, handling day-to-day client inquiries and executive relationships
• Lead renewal negotiations and identify upsell and cross-sell opportunities in collaboration with Account Executives
• Conduct regular business reviews to demonstrate the value and ROI of Wiser's tools to clients

Required qualifications

• 5+ years of experience in Customer Success, Account Management, or consulting in a B2B SaaS or data business
• Proven track record in renewals, retention, and upselling with ownership of revenue targets
• Fluent in Spanish and English, both spoken and written
• Based in Mexico, with the right to work there
• Experience with a CRM, ideally Salesforce, and proficiency in Microsoft Office Suite, including Excel and PowerPoint