Senior Customer Success Manager
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Job Summary
To support a diverse portfolio of charter schools, the full-time Senior Customer Success Manager will build and maintain relationships, drive customer satisfaction and retention, and collaborate with various teams to ensure successful implementation and usage of the platform in a remote environment.
Key responsibilities
- Owning a hybrid charter portfolio, including strategic CMO and EMO networks as well as single-site schools
- Building success plans that align on goals, drive adoption, and demonstrate clear ROI for large networks
- Leading onboarding and training initiatives while partnering with sales and implementation teams to support network expansion
Required qualifications
- 3+ years in Customer Success or Account Management at a SaaS company
- Experience managing both strategic enterprise accounts and a high-volume book of smaller customers
- A track record of partnering with Sales on account expansion
- Experience with complex, multi-site implementations
- Strong project management skills and the ability to prioritize across multiple accounts
Complete Job Description
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