Senior Customer Success Manager
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Job Summary
To drive measurable impact for enterprise clients, the full-time Senior Customer Success Manager will manage post-sale relationships, ensuring customer success and product adoption while working remotely.
Key responsibilities
- Act as the primary business owner of customer relationships post-sale, ensuring clients achieve desired outcomes
- Serve as a strategic advisor, translating complex challenges into actionable plans and coordinating cross-functional teams
- Monitor customer health, proactively identifying risks and opportunities while driving structured business reviews and expansion initiatives
Required qualifications
- 5+ years of experience in a Customer Success Management role
- Experience in cybersecurity and/or SaaS environments is a plus
- Strong business acumen with the ability to connect customer goals to measurable outcomes
- Proven ability to engage and influence senior stakeholders through data and insights
- Highly organized with a data-driven mindset, capable of operating in a fast-paced environment
Complete Job Description
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