Senior Customer Success Manager

Job Summary

Owning and nurturing relationships with high-value customers, the full-time Senior Customer Success Manager will drive customer satisfaction and retention while collaborating with internal teams to enhance product utilization and support customer growth in a remote setting.

Key Responsibilities:

• Manage a portfolio of mid-market and growth accounts, ensuring personalized and effective support throughout the customer lifecycle
• Develop and implement tailored customer success plans to drive satisfaction, adoption, and retention
• Oversee the onboarding process for new customers, guiding them to maximize product usage and value

Required Qualifications:

• Minimum 5+ years in a Customer Success, Sales, or Marketing role in the healthcare industry or clinical experience, preferably in a SaaS environment
• Proven track record of managing large, high-value customer accounts and driving customer success
• Exceptional relationship-building skills with the ability to work closely with C-level executives
• Expertise in customer success strategies including onboarding, adoption, and retention
• Experience with customer success tools such as Gainsight, Salesforce, or similar CRM/CSM software