Senior Customer Success Manager
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Job Summary
To support a growing team, the full-time Senior Customer Success Manager will manage a portfolio of strategic accounts remotely, focusing on retaining and growing revenue while ensuring customers successfully adopt and optimize ACI products and services.
Key responsibilities:
- Grow revenue and demonstrate consistent growth within a portfolio of strategic accounts
- Consult with customers to optimize their payments programs through adoption, renewal, and expansion of ACI solutions
- Serve as a trusted advisor, coordinating with internal teams to deliver on customer commitments and enhance their experience
Required qualifications:
- BS/BA degree and 8+ years of related experience, particularly in payments
- Experience presenting to C-Suite and Board-level stakeholders
- Proven ability to negotiate complex contracts, including renewals
- Experience in resolving complex scenarios with internal and external stakeholders
- Self-directed with strong planning and interaction skills on complex issues
Complete Job Description
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