Senior Customer Success Manager
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Job Summary
Owning the full customer relationship, the full-time Senior Customer Success Manager will serve as a strategic partner to clients, focusing on driving business outcomes, managing renewals, and facilitating customer success initiatives in a remote environment.
Key responsibilities
- Build and maintain strong relationships with executive buyers and stakeholders, ensuring alignment and mitigating turnover risk
- Define and track customer success metrics, driving adoption of critical features and identifying opportunities for account expansion
- Serve as the structured voice of the customer, providing product feedback and insights to internal teams while managing the implementation-to-CSM handoff
Required qualifications
- 5+ years in Customer Success, SaaS consulting, or a related field
- Proven track record of managing enterprise customer relationships, including renewals and negotiations
- Strong executive presence with experience managing relationships with C-suite and VP-level stakeholders
- Experience with SaaS implementations and cross-functional collaboration
- Ability to consult on complex workflows across People, Finance, and Recruiting functions
Complete Job Description
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