Senior Customer Success Manager

Job Summary

Driving growth and retention across enterprise accounts, the full-time Senior Customer Success Manager will own the complete customer lifecycle from onboarding to renewal, while serving as a trusted advisor for clients in a fully remote environment.

Key responsibilities

• Own a portfolio of enterprise accounts, conducting strategic business reviews and managing account health to maximize retention and satisfaction
• Lead end-to-end onboarding for new enterprise clients, coordinating cross-functional teams for seamless program launches
• Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations and securing long-term partnerships

Required qualifications

• 5+ years of experience in Customer Success or Account Management, with at least 2 years focused on enterprise accounts
• Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes
• Experience at a high-growth B2B startup is strongly preferred
• Strong analytical and problem-solving abilities
• Excellent communication skills with the ability to build rapport at all organizational levels