Senior Customer Success Manager
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Job Summary
To onboard, retain, and grow high-value international clients, the full-time Senior Customer Success Manager will serve as the primary CSM for EMEA and Indian clients, managing relationships from late-stage sales through implementation and ongoing growth in a remote environment.
Key responsibilities
- Lead onboarding and launch planning for high-value clients
- Own a portfolio of enterprise and mid-market relationships while monitoring account health
- Coordinate complex needs across Sales, Solutions Engineering, Product, Support, and Operations
Required qualifications
- 4+ years in Customer Success, Account Management, or a related role
- Experience managing enterprise or high-value B2B customers
- A record of leading complex onboarding and implementation work
- Excellent English proficiency and residence on the US East Coast, in the UK, or in Spain
- Fluency in German, French, or Spanish is a plus
Complete Job Description
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