Senior Customer Success Manager
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Job Summary
Owning relationships with large enterprise restaurant customers, the full-time Senior Customer Success Manager will proactively develop account strategies, navigate complex challenges, and ensure measurable value from partnerships while working remotely across various states.
Key responsibilities
- Serve as the strategic partner for a portfolio of enterprise restaurant customers throughout the customer lifecycle
- Lead Quarterly and Executive Business Reviews with senior stakeholders and track customer health to identify opportunities
- Collaborate with cross-functional teams to address customer challenges and identify expansion opportunities
Required qualifications
- 4+ years in Customer Success, Account Management, or a related customer-facing role within SaaS or enterprise software
- Experience in restaurant technology or relevant retail/hospitality technology
- Proven track record of managing complex enterprise relationships with multiple stakeholders
- Technical fluency to discuss restaurant technology, POS, payments, and back-office environments
- Strong ownership and problem-solving skills with the ability to navigate evolving environments
Complete Job Description
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