Senior Customer Success Manager
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Job Summary
Owning relationships with key enterprise restaurant customers, the full-time Senior Customer Success Manager will proactively develop account strategies, build executive relationships, and ensure measurable value from partnerships while working remotely.
Key responsibilities
- Serve as the strategic partner for a portfolio of large restaurant customers throughout the customer lifecycle
- Lead Quarterly and Executive Business Reviews with senior stakeholders across various departments
- Identify expansion opportunities and address customer health and adoption metrics to mitigate renewal risks
Required qualifications
- 4+ years in Customer Success, Account Management, or a similar customer-facing role within SaaS or enterprise software
- Experience in restaurant technology or relevant retail/hospitality technology backgrounds preferred
- Proven track record of managing complex enterprise relationships with multiple stakeholders
- Ability to build relationships with executive-level customers and lead meaningful business reviews
- Technical fluency to discuss restaurant technology confidently
Complete Job Description
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