Senior Customer Success Manager
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Job Summary
Owning and growing relationships with high-value merchant customers, the full-time Senior Customer Success Manager will be responsible for the long-term success of strategic accounts, focusing on onboarding, adoption, retention, and expansion in a remote work environment.
Key responsibilities
- Serve as the primary post-sale relationship owner for a portfolio of strategic accounts
- Lead onboarding and develop account success plans aligned with customer business objectives
- Proactively monitor account health, identify churn risks, and manage renewal processes
Required qualifications
- 5+ years of relevant customer success or strategic account management experience
- At least 2 years of genuine post-sale customer success ownership
- Demonstrated experience with e-commerce businesses or merchant-facing platforms
- Proven ability to build long-term relationships with business owners and executives
- Experience managing high-value customer accounts and complex escalations
Complete Job Description
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