Senior Customer Success Operations Manager
Job Summary
Driving operational change within the Customer Success organization, the full-time Senior Customer Success Operations Manager will manage end-to-end projects, design playbooks, and build internal tools while working onsite in Campbell, CA one day per week.
Key responsibilities
- Own and deliver Customer Success operational projects, including playbooks and workflows, to enhance operational efficiency
- Build and maintain internal tools and dashboards for real-time visibility into customer health and operational performance
- Partner cross-functionally to ensure the accuracy and actionability of Customer Success data infrastructure
Required qualifications
- 5+ years of experience in Customer Success Operations, Revenue Operations, or Business Operations within a B2B SaaS or enterprise technology company
- Proven track record of delivering operational projects end-to-end, including process and tool development
- Strong proficiency with Salesforce and experience with BI tools and data warehouses
- Advanced skills in Excel/Google Sheets and experience with structured data across multiple systems
- Experience designing and operationalizing playbooks or workflows for customer-facing teams
Complete Job Description
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