Senior Customer Success Specialist

Job Summary

Building strong client relationships, the full-time Senior Customer Success Specialist will serve as a trusted advisor to healthcare customers, delivering strategic guidance and maximizing the value of billing and collections programs in a remote setting.

Key responsibilities

• Serve as the primary point of contact for assigned customers, ensuring long-term satisfaction and retention
• Coordinate customer training to help clients effectively utilize solutions and achieve their business objectives
• Analyze customer data and operational challenges to identify issues and recommend data-driven solutions

Required qualifications

• Associate's degree required; bachelor's degree preferred
• 1-3 years of experience in account management, customer success, or related fields
• Experience in the HME/DME industry and medical billing
• Advanced analytical skills with the ability to evaluate information and develop actionable recommendations
• Proficiency with home health billing software