Senior Customer Success Transformation Manager
Job Summary
Transforming the Customer Success landscape, the full-time remote Senior Customer Success Transformation & AI Innovation Manager will lead initiatives that integrate AI and automation into workflows, enhance decision-making, and drive proactive customer engagement across teams.
Key responsibilities
- Partner with CS leadership to develop and execute transformation initiatives that improve productivity and customer impact
- Architect and rapidly prototype AI-enabled solutions to address business challenges and enhance operational efficiency
- Drive adoption of new capabilities, ensuring meaningful workflow changes and measurable business outcomes
Required qualifications
- 6+ years of experience in Customer Success, SaaS, or technology strategy with a focus on transformation initiatives
- Demonstrated experience applying AI and automation to solve business problems
- Strong knowledge of modern AI capabilities and experience with enterprise GTM technology ecosystems
- Proven ability to lead cross-functional teams and manage complex initiatives from strategy to execution
- Hands-on experience in prototyping AI-enabled workflows and solutions
Complete Job Description
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