Senior Customer Support Analyst
Job Summary
Serving as the primary point of contact for health plan trading partners, the remote Senior Customer Support Analyst will provide high-quality customer and technical support, troubleshoot complex issues, and ensure thorough case documentation while creating knowledge base content.
Key responsibilities
- Track plan-specific metrics and escalate case issues as necessary
- Provide timely responses and status updates for customer support requests
- Create and edit knowledge base articles related to technical support and troubleshooting
Required qualifications
- 5 years of related experience with a Bachelor's degree or equivalent experience
- Advanced knowledge of the job area
- Proficiency in Microsoft Office applications, particularly Word and Excel
- Familiarity with CRM systems, especially Salesforce.com, is strongly preferred
- Demonstrated passion for providing exceptional customer service
Complete Job Description
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