Senior Customer Support Associate

Job Summary

Working remotely, the full-time Senior Customer Support Associate will manage complex customer inquiries, process requests, and ensure data integrity while assisting in day-to-day operations of the customer service area.

Key responsibilities

• Answers complex customer questions and forwards calls to appropriate personnel
• Researches inquiries and updates account history with accurate documentation
• Monitors daily transactions to ensure compliance with service level agreements

Required qualifications

• High school diploma or G.E.D
• Six or more years of customer service or telephone experience
• Experience with organizational functions and personnel
• Proficiency in using help desk software and telephone technology
• Familiarity with data entry and document processing