Senior Customer Support Representative

Job Summary

To enhance customer satisfaction, the full-time Senior Customer Support Representative will provide expert service and product information, resolve client issues, and mentor junior team members while working remotely.

Key responsibilities:

• Deliver exceptional customer service through phone, chat, and email while maintaining high satisfaction levels
• Educate clients on Cision Distribution products and internal procedures, serving as a point of resolution
• Collaborate with various departments to improve customer support and meet assigned activity metrics

Required qualifications:

• Three years of experience in customer support
• Bachelor's Degree preferred
• Strong ability to manage time effectively and prioritize tasks
• Proficiency in navigating platforms such as Salesforce and Microsoft Suite
• Ability to adapt to changing environments and handle high-pressure situations