Senior Customer Value Consultant
Job Summary
Leading focused engagements with customers, the full-time Senior Customer Value Consultant will assess adoption barriers, develop recovery plans, and implement solutions within the Coupa platform while working remotely.
Key responsibilities
- Manage end-to-end customer engagements to enhance adoption and value from Coupa
- Diagnose issues and create recovery plans, applying project management principles to drive progress
- Run workshops and provide practical recommendations based on Coupa product knowledge
Required qualifications
- 6 - 8 years in customer success, consulting, or a similar customer-facing role at a software or SaaS company
- Hands-on experience configuring enterprise software, preferably Coupa or similar platforms
- Full professional fluency in English (C1 or above)
- Strong consulting and engagement management skills
- Familiarity with Procurement, Procure-to-Pay, or spend management is a plus
Complete Job Description
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